Frequently Asked Questions
General Use
Q: Is the DiaExpert CGM waterproof?A: Yes, the DiaExpert CGM is water-proof (IP68). It performs reliably during activities like swimming and showering, even when submerged up to 2 meters for 60 minutes. Long baths, showers and swims may affect the adhesiveness of the patch. Protect your sensor from shower / bath / sun creams. Consider using an overpatch or plaster.
Q: Where should I apply the DiaExpert CGM sensor?
A: The tested and recommended application areas are the back of the upper arms.
Q: How should I prepare my skin before applying the sensor?
A: Wash the application site with soap and water, dry it completely, and clean it with alcohol pads. Avoid oily residue to ensure proper adhesion.
Q: How do I apply the DiaExpert CGM sensor?
A: Remove the cover from the sensor applicator, remove the desiccant block, align the applicator with the chosen skin area, press it firmly, and activate the insertion button.
Q: Is the DiaExpert CGM suitable for children?
A: The clinical approval for use for children is expected soon. The device will then be approved for use by children under the supervision of a caregiver or healthcare professional.
Q: Is the DiaExpert CGM suitable for pregnant women?
A: The DiaExpert CGM has not been tested on pregnant women.
Functionality and Features
Q: How often does the DiaExpert CGM update glucose readings?A: The DiaExpert CGM provides real-time glucose readings every minute.
Q: What alarms and alerts are available?
A: The DiaExpert CGM has six customizable alarms, including low glucose, rapidly dropping glucose, and critical low glucose alerts. Users can set thresholds for optimal glucose management.
Q: Is the DiaExpert CGM compatible with insulin pumps?
A: No, the current version of the DiaExpert CGM is not compatible with insulin pumps.
Q: How long does the sensor last?
A: Each DiaExpert CGM sensor lasts for 15 days of continuous use before requiring replacement.
Q: Can I share my glucose data with others?
A: Yes, you can share glucose data with up to 20 followers. You can share your glucose data with healthcare providers using the DiaExpert Pancares data management platform.
Q: Does the DiaExpert CGM require calibration?
A: Calibration is not required for the DiaExpert CGM, but it is possible if needed or desired.
Technical Details
Q: Does the DiaExpert CGM work with both iOS and Android?A: Yes, the DiaExpert-Sensor app is available for both iOS and Android platforms.
Q: Does the DiaExpert CGM provide alerts for dangerous glucose levels?
A: Yes, it provides real-time alerts for high or low glucose levels, ensuring prompt action can be taken.
Q: Can I use the DiaExpert CGM while traveling?
A: Yes, the DiaExpert CGM is portable and travel-friendly. Just carry spare sensors and follow airline guidelines for medical devices.
Q: How do I pair the DiaExpert CGM with my smartphone?
A: Download the DiaExpert CGM app, activate your sensor, and follow the on-screen instructions to connect via Bluetooth.
Q: Is the DiaExpert CGM data encrypted and secure?
A: Yes, all your personal and glucose data is encrypted and securely stored, ensuring privacy.
Q: What is the size and weight of the DiaExpert CGM sensor?
A: The DiaExpert CGM sensor is 22mm in diameter, 4.2mm in height, and weighs just 2.2 grams. It is lightweight and discreet for daily wear.
Support
Q: What should I do if I encounter issues with the device?A: Contact our customer support team via email, phone, or live chat. We are here to help!
Q: How do I dispose of used sensors?
A: Dispose of used sensors in accordance with local electronic waste regulations.